Terms of Service
Contact Information
Operations Manager: Keita Matsumoto
Company Name: Keita Matsumoto
Company Location
Postal Code: 164-0011
Address: 4-42-11-102 Chuou, Nakano-ku, Tokyo, Japan
Company Contact Information
Phone Number: 03-6338-0537
Email Address: crumbworkstokyo@gmail.com
Regarding the sales price
The sales price will be the amount displayed.
Shipping Fees
Shipping charges apply to each country according to weight.
Payment Method and Timing
Payment Method:
- Credit Card Payment
Payment Timing: Payment is confirmed when the product order is confirmed.
Delivery Time for Services or Products
We will ship within 7 days after payment confirmation.
*Please note that the frame may occasionally have small scratches or paint chips.
Special Return Policy
We do not accept returns unless the product has a defect that prevents normal use.
We cannot accept returns even if you discover scratches or stains not mentioned in the product description after purchase.
If the product has a defect that prevents normal use, please contact us within two weeks of receiving it.
Please make sure to wait until you receive a reply from us before returning the item.
About Shipping Methods
The shipping method will be determined by our shop and, as a general rule, cannot be selected by the customer.
We do not generally accept requests for specific time slots or dates.
About Delivery Times
Generally, your item will arrive within about 10 days after delivery.
However, this does not apply to areas affected by natural disasters or large-scale events. Thank you for your understanding.
Please note that customs clearance may take some time.
About Damage During Shipping
When packaging, we take great care to prevent dents or scratches on the outer box before preparing for shipment.
However, there is a possibility of issues occurring during shipping after delivery, or damage caused by the delivery company.
We ask for your understanding that dents or scratches on the outer box will not interfere with use of the device.